Terms and Conditions

These terms and conditions ("Terms") govern the provision of tech support services ("Services") by GeekPC Support to its customers ("Customers" or "You"). By using our Services, You agree to be bound by these Terms. Please read these Terms carefully before accessing or using our Services.

Service Scope and Limitations

1.1 Services:

The Company will provide technical assistance and support for software, hardware, and networking issues as per the Service Plan selected by the Customer.

1.2 Exclusions:

The Company does not provide support for third-party products or services, unauthorized software modifications, physical damage, or any issues arising from the Customer's negligence.

Service Plan and Fees

2.1 Service Plans:

The Company offers various Service Plans with different features and durations. The specific details of each plan are outlined on our website or in the agreement between the Customer and the Company.

2.2 Fees:

The fees for the Service Plans are specified on our website or in the agreement. The Customer agrees to pay the fees in full and on time.

2.3 Payment:

The Customer authorizes the Company to charge the agreed fees through the chosen payment method. In case of non-payment, the Company may suspend or terminate the Services.

Service Delivery

3.1 Contact Methods:

The Customer can request support through the designated channels provided by the Company, including phone, email, or online chat.

3.2 Access and Information:

The customer agrees to provide accurate and complete information necessary for the company to deliver the services effectively. The customer may be required to grant remote access to their devices or systems for troubleshooting purposes.

3.3 Customer Cooperation:

The customer agrees to cooperate with the company's support representatives and follow their instructions in order to resolve the issues effectively.

3.4 Service Availability:

The company will make reasonable efforts to provide uninterrupted services. However, there may be circumstances beyond the company's control that can affect service availability, and the company will not be held liable for any resulting damages.

Customer Responsibilities

4.1 Equipment and Software:

The customer is responsible for maintaining and updating their devices, software, and systems in order to ensure compatibility with the services.

4.2 Backup and Data Loss:

The customer is solely responsible for backing up their data, and the company shall not be liable for any data loss or corruption that may occur during or after the provision of the services.

4.3 Compliance with Laws:

The Customer agrees to use the Services in compliance with all applicable laws, regulations, and third-party agreements.

Confidentiality and Data Protection

5.1 Confidentiality:

The company will treat all information provided by the customer as confidential and will not disclose it to third parties except as required by law or with the customer's consent.

5.2 Data Protection:

The company will handle the customer's personal information in accordance with its privacy policy.

Intellectual Property

6.1 Ownership:

The company retains all intellectual property rights to its proprietary software, tools, and materials used to provide the services.

6.2 License:

The customer is granted a limited, non-exclusive, non-transferable license to use any software provided by the company solely for the purpose of receiving the services.

Limitation of Liability

7.1 Disclaimer:

The services are provided "as is" without any warranty, whether expressed or implied. The company does not guarantee the outcome of the services or the resolution of all issues.

7.2 Limitation of Liability:

The company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the provision or use of the services.

Termination

8.1 Termination by Customer:

The customer may terminate the services at any time by providing written notice to the company. However, no refunds will be provided for any unused portion of the service plan.

8.2 Termination by Company:

The company may terminate the services immediately in case of non-compliance with these terms, non-payment of fees, or any activity that may cause harm or disruption to the company or its customers.

Governing Law and Dispute Resolution

9.1 Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction, without regard to its conflict of laws principles.

9.2 Dispute Resolution:

Any disputes arising out of or in connection with these Terms shall be resolved through negotiation and, if required, through mediation or arbitration in accordance with the rules of [Arbitration/Mediation Organization]. Both parties agree to submit to the exclusive jurisdiction of the courts in [Jurisdiction] for any legal proceedings related to these Terms.

Amendments

10.1 Amendment Procedure:

The Company reserves the right to modify or amend these Terms at any time by providing notice to the Customer. The updated Terms will be effective upon the specified date in the notice.

10.2 Acceptance of Amendments:

By continuing to use the Services after the effective date of the amended Terms, the Customer agrees to be bound by the updated Terms.

Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between the Customer and the Company regarding the provision of the Services and supersede any prior agreements, discussions, or understandings, whether written or oral.

Waiver

The failure of the Company to enforce any provision of these Terms shall not be construed as a waiver of its right to enforce such provision in the future.

Contact Information

If you have any questions or concerns regarding these Terms or the Services provided by the Company, please contact us.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.